pihr Terms and Conditions

These terms and conditions form a legally binding agreement between the pihr platform and all its users. By registering on the pihr website, creating an account, or using the service in any way, you are considered to have fully accepted these terms.

These terms are available in both English and Bengali; however, the Bengali version is considered the primary reference for Bangladeshi users. In the event of any interpretive dispute, the Bengali text will take precedence.

• These terms apply to all products, services and features of pihr.
• pihr reserves the right to amend these terms at any time; amended terms will take effect from the moment they are published on the website.
• It is the user's responsibility to visit this page regularly to stay informed of the latest terms.

2.1 Age Requirement

Users must be at least 21 years old to use pihr's services. A national ID card, passport or other government-issued document may be required as proof of age. Accounts belonging to minors or persons under 21 will be closed immediately and any deposited funds may be forfeited.

2.2 Single Account Rule

Each person may hold only one account. Operating multiple accounts from the same person or the same device or network is strictly prohibited. If detected, all accounts will be closed and bonuses will be cancelled.

2.3 Providing Accurate Information

All information provided at registration must be completely accurate and truthful. Providing incorrect or false information will cause account verification to fail and withdrawals may be blocked. If any information needs to be changed, the support team must be contacted.

• Full name (as per national ID card)
• Valid mobile number and email address
• Date of birth and current address

3.1 Deposit Conditions

The minimum deposit amount at pihr is ৳200. Accepted payment methods are bKash, Nagad, Rocket and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, Islami Bank or BRAC Bank may be used. Once deposited, funds cannot be returned directly; they must be used through gaming activity.

3.2 Withdrawal Conditions

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours. However, additional time may be required during the verification process or if unusual activity is suspected. Account verification (KYC) must be completed before withdrawing.

3.3 Payment Method Confirmation

The same payment method must be used for both deposits and withdrawals. This means that if a deposit was made via bKash from a particular number, the withdrawal will also go to that same number. Transfers to third-party accounts are not permitted.

4.1 Welcome Bonus

New users can receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: depositing ৳1,000 gives a ৳2,000 bonus, making the total balance ৳3,000, and to withdraw the bonus, ৳2,000 × 15 = ৳30,000 must be wagered.

4.2 Bonus Usage Restrictions

Bonus funds cannot be withdrawn directly. Attempting to withdraw a bonus before fulfilling the wagering requirement will result in the bonus being cancelled. Bonuses may apply only to certain games and there may also be limits on the maximum bet amount.

4.3 Reasons for Bonus Cancellation

• Attempting to claim bonus benefits using multiple accounts
• Following strategic betting patterns with the intent to abuse bonuses
• Registering with incorrect or fraudulent information
• Requesting a withdrawal before fulfilling the wagering requirement

pihr's VIP program has four tiers: Bronze, Silver, Gold and Platinum. The weekly cashback rate differs for each tier:

• Bronze: Up to 0.2% cashback on the week's net losses
• Silver: Up to 0.5% cashback on the week's net losses
• Gold: Up to 0.8% cashback on the week's net losses
• Platinum: Up to 1.0% cashback on the week's net losses

For example, if a Gold member's net loss for the week is ৳20,000, they will receive ৳20,000 × 0.8% = ৳160 cashback. Cashback is calculated on a weekly basis and the opportunity to move up from a lower tier to a higher tier depends on active gaming activity. The specific turnover thresholds for each tier can be found in the user's account.

6.1 Prohibited Activities

Involvement in any of the following activities will result in the immediate closure of the account and all funds may be forfeited:

• Engaging in fraudulent or illegal activities
• Attempting to earn money improperly by exploiting the bonus system
• Deliberately exploiting software bugs or technical errors
• Attempting to access or hack another user's account
• Facilitating money laundering or illegal financial transactions

6.2 Account Suspension and Closure Procedure

pihr reserves the right to suspend or close any account without giving reasons, particularly when suspicious activity is detected. Users may also close their own account if they wish; in that case, the support team must be contacted.

pihr is committed to protecting users' personal information. The collection, storage and use of data is governed by our Privacy Policy, which is considered an integral part of these terms and conditions.

• Users' personal information is not sold to third parties.
• All transactions are secured using SSL encryption technology.
• It is the user's responsibility not to share their account password with anyone else.
• Any complaints regarding data may be raised with the support team.

pihr believes that gaming is a form of entertainment and is committed to ensuring it does not become harmful. Users can read our detailed Responsible Gaming Guidelines to find tools and advice for managing their gaming habits.

8.1 Self-Exclusion and Setting Limits

Users can apply for deposit limits, loss limits or temporary self-exclusion on their own. These measures can be activated by contacting the support team. Once a self-exclusion request is received, it will be implemented promptly and cannot be reversed before the specified period ends.

8.2 Minor Protection

It is strictly prohibited to allow anyone under the age of 21 to use pihr's services. It is the user's own responsibility to prevent younger family members from accessing pihr on their devices.

All games operated on the pihr platform use certified and verified Random Number Generator (RNG) technology. Game outcomes are not predetermined or manipulated in any way.

9.1 Technical Issues and Void Bets

If the outcome of a game is unclear due to server errors, internet disconnection or other technical problems, pihr reserves the right to void that round and return the stake. No additional compensation will apply in such cases.

9.2 Betting Limits

A minimum and maximum bet amount is set for each game or event. Bets that exceed these limits will not be accepted or will be voided.

pihr offers betting on various sports including cricket and football. The following conditions apply specifically to sports betting:

• If a match is postponed or abandoned, bets will be cancelled and the stake returned; however, different rules may apply in certain circumstances.
• In live betting, odds may change at any time; the odds at the moment the bet is confirmed will apply.
• If evidence is found of betting based on match fixing or insider information, the account will be closed.
• In the case of a multi-bet, if one selection loses, the entire bet is considered lost.

pihr's customer service team provides support in Bengali and English 24/7 via live chat and email. For any complaint or dispute, the support team must be contacted first.

11.1 How to File a Complaint

When filing a complaint, the account ID, relevant date and a clear description of the incident must be provided. The support team will review the complaint and try to resolve it as quickly as possible.

11.2 Answers to Common Questions

Answers to common questions about the service can be found in our Frequently Asked Questions (FAQ) section. Detailed solutions to most common issues are provided there.

pihr is not responsible for a user's gaming losses, except for technical errors caused by the pihr platform itself. Gaming is conducted entirely at personal risk; pihr is solely a platform provider.

• pihr is not responsible for internet disconnection or device issues.
• pihr is not liable for delays caused by third-party payment gateways.
• pihr is not responsible for any loss resulting from a user sharing their account information with others.

pihr's Android and iOS apps are available through official channels. All of these terms and conditions apply in full to the use of the mobile app. Using an app downloaded from third-party sources or a modified version of the app may result in the account being closed.

These terms and conditions form part of pihr's overall legal framework. There are other related documents that should be read alongside them.

To learn more about pihr and read about our goals and values, visit the About Us page. The platform's background, service standards and our commitments to users are discussed there in detail.

14.1 Severability

If any part of these terms becomes ineffective or is deemed void, the remaining parts will remain fully in effect. The invalidation of one part will not render the entire agreement ineffective.

14.2 Language of Interpretation

The Bengali version of these terms and conditions is authoritative for Bangladeshi users. These terms have been prepared by pihr and will be updated as pihr's policies change.