pihr FAQ — All Your Questions Answered in One Place
From deposits to mobile play, BPL betting to account security — this page has detailed answers to the most frequently asked questions by Bangladeshi players about pihr. If you can't find your question here, reach out via our 24/7 live chat.
Minimum deposit ৳200
Welcome bonus up to 200% — up to ৳15,000
Support 24/7 live chat
What's on this page
Deposits and withdrawals
Deposits
bKash, Nagad, Rocket or bank transfer — all your questions about deposits and withdrawals at pihr, answered here. Log in to pihr to access the deposit option in your account.
pihr itself does not charge any fee on deposits. However, bKash, Nagad or Rocket may apply their own transaction fees as per their respective policies. Bank transfers may also carry the bank's own charges. Before making a deposit, check with your mobile banking app or bank to confirm any applicable fees.
Log in to your account, go to the deposit section and select bKash. Send the payment to pihr's designated bKash number. The minimum deposit amount is ৳200. Once the payment is done, save the transaction ID — if any issue arises, you can share this ID with the support team. Funds are usually credited to your account within a few minutes.
Yes, you can deposit directly at pihr using Nagad. The process is the same as bKash — select Nagad on the deposit page and follow the instructions. The minimum deposit is ৳200. Your balance is usually updated within a few minutes after the payment is confirmed. Occasional short delays may occur due to network issues.
First, collect the transaction ID and a screenshot of the payment. Then contact pihr's 24/7 live chat or email support and provide the transaction ID. The team will verify and resolve the issue promptly. If funds do not arrive within 30 minutes of depositing, please contact support right away.
Withdrawals from pihr to bKash or Nagad are usually completed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. During busy periods or system maintenance there may be a slight delay, but funds generally arrive within this timeframe.
The minimum deposit across all payment methods at pihr is ৳200. Depositing this amount lets you play slot games and any other game category. Your first deposit may qualify for a 200% bonus of up to ৳15,000 — make sure to read the bonus terms carefully.
Mobile experience
Playing on mobile
pihr can be played from any smartphone. Download the pihr App or play directly in your browser — both options give you the same full experience.
pihr works on smartphones and tablets running both Android and iOS. The site runs correctly on Chrome, Safari and any other modern browser. Full functionality is also available on desktops and laptops. Some features may not work on very old browsers or outdated operating systems, so keep your browser up to date.
Clearing your browser's cache and cookies usually fixes the problem. In Chrome, go to Settings → Privacy and Security → Clear browsing data, check Cached images and files and Cookies, then clear them. Reload the page afterwards. A weak internet connection can also cause loading issues — try switching to WiFi or a stronger network.
On Android, open pihr in Chrome, tap the three-dot menu on the right and select "Add to Home screen". On iOS, open the site in Safari, tap the share icon at the bottom, then select "Add to Home Screen". This creates an icon that lets you open the site with a single tap, just like an app.
pihr's Android (APK) and iOS apps are available through official channels. For details about the app, visit the pihr App page or read the information about the pihr APK. Do not download APK files from unknown third-party sites — there is a security risk.
Yes, pihr's mobile browser version gives you access to deposits, withdrawals, slots, live casino and sports betting — everything is there. You don't need to install a separate app to get the full experience. However, the native app offers push notifications and faster loading.
No, nothing extra is needed. Just go to pihr's live casino section and select any live table — the layout will automatically adjust for mobile. A good internet connection (4G or WiFi) is recommended for live streaming. If the video buffers, check your network.
Cricket betting
BPL and international matches
BPL, IPL, T20 World Cup — you can bet on all matches at pihr. Visit the cricket betting page for more details. The most frequently asked questions are answered below.
If a match is declared abandoned due to rain or any other reason, pihr generally cancels the bet and returns the stake. However, if a certain number of overs have been completed and a result is declared using the DLS method, the bet may be settled. For specific rules, read pihr's terms and conditions.
Yes, you can add multiple selections to place an accumulator or multi-bet. For example: if three selections have odds of 1.50, 1.60 and 1.80, the combined odds would be 1.50 × 1.60 × 1.80 = 4.32 (approximately). A ৳100 bet would return ৳432 if all selections win. However, if even one selection loses, the entire ৳100 is lost.
For cricket matches at pihr, available markets include match winner, toss winner, top run-scorer, over of first wicket, total runs per innings and over/under runs. BPL and international T20 matches typically have more markets open. Live betting adds many more in-match options.
Decimal odds make it easy to calculate your total return — just multiply your stake by the odds. Example: in a limited-overs match, Team A has odds of 1.80 and Team B has odds of 2.00. If you bet ৳500 on Team B and Team B wins, you get back ৳1,000 (profit ৳500); if Team A wins, you lose ৳500. These figures are for illustration only — live odds differ for each match.
Yes, pihr offers in-play or live betting. You can place bets on selected markets even after a match has started. In live betting, odds change quickly according to the match situation, so decisions need to be made fast. A good internet connection improves the live betting experience.
Security
Security and privacy
The security of your account and transactions is pihr's top priority. You'll find further guidance on the responsible gaming page.
Never. No pihr employee or support agent will ever ask for your OTP, password or bKash/Nagad PIN. If someone asks for these, they are a fraudster. Sharing your OTP or PIN can put both your account and your mobile banking at risk. If anyone contacts you asking for these, report it to the government cyber crime line immediately.
Change your password immediately and log out of all other devices. Then contact pihr's 24/7 live chat and report the account compromise. The support team will review your account activity and can temporarily lock the account if needed. Also change the password of your linked email account.
Yes, pihr uses SSL encryption. This means all data exchanged between you and the site is encrypted and cannot easily be read by third parties. Banking and mobile banking transaction details are also kept secure. For more information, read the privacy policy.
Always check the URL in your browser's address bar. Make sure pihr's official domain is correct — fake sites are created with small spelling changes (pihr → pihhr or pihr → pihr0). The site should show "https://" and a padlock icon in the browser. If you receive a link, do not click it; instead type the address directly into your browser.
Use a strong password — a mix of letters, numbers and special characters. Avoid logging in from public WiFi. Do not use the same password on other sites. Change your password regularly and be careful about logging in on other people's devices. Remember — pihr is for users aged 21+ only.
Get a 200% bonus on your first deposit
Welcome bonus of up to ৳15,000 — deposit ৳1,000 and your balance becomes ৳3,000. Wagering requirement is 15 times the bonus amount.
If you can't find your answer, contact us directly
If this FAQ page doesn't have what you're looking for, don't worry. pihr's support team is available seven days a week, 24 hours a day in both Bengali and English.
Support channels
Live chat
Click the chat icon in the bottom-right corner of any page on the site. You'll usually get a response within a few minutes.
Email support
For detailed issues, contact us by email. You'll find the email address in the contact section of the site.
Language options
Support is available in both Bengali and English. Active 24/7.