pihr's Privacy Policy

1. Introduction and Scope

pihr is an online gaming and betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") describes how pihr collects, processes, stores, and protects the personal information of its platform users.

This Policy applies to the website https://pihrlogin.cam and pihr's Android and iOS applications. By using our services, you are considered to have agreed to the terms of this Policy. This Policy should be read together with our Terms and Conditions, as both documents together form the complete framework of the agreement between you and pihr.

In this Policy, "we", "our", or "pihr" refers to the entity operating the pihr platform. "You" or "user" refers to any person or representative who uses or intends to use pihr's services.

2. How and What Data We Collect

pihr collects user information in several ways. The types of data collected and the methods of collection are described in detail below:

2.1 Information You Provide Directly

When you create an account on pihr, make a deposit, or contact our support, you directly provide the following information:

• Full name (in Bengali or English)
• Mobile number and email address
• Date of birth (for age verification)
• Residential address
• National ID or passport number (for identity verification)
• Payment information — details related to bKash, Nagad, Rocket, or bank accounts

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Your login time, session duration, and activity logs
• Gaming history, bet placement records, and transaction details
• Referral source (where you came from before arriving at our site)

2.3 Information Received from Third Parties

In some cases pihr may receive information about you from trusted third-party sources, such as identity verification agencies, payment processors, and fraud prevention specialists. Such information is used solely to ensure the security of your account.

3. Purposes for Using Your Data

pihr uses collected information only for specific and legitimate purposes. The main purposes are listed below:

3.1 Providing and Operating Services

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Maintaining records of gaming history and transactions
• Administering the VIP program and weekly cashback benefits

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Preventing money laundering and financial fraud
• Monitoring for the creation of multiple accounts
• Preventing bonus abuse

3.3 Communication and Support

We use your mobile number and email address to send transaction confirmations, account notifications, OTP verification, and support-related communications. If you do not wish to receive marketing messages, you can opt out at any time through support.

3.4 Service Improvement

pihr continually improves its platform by analysing user experience. This analysis does not reveal any personal identity — it is used only to understand overall usage patterns.

4. Data Storage and Security

pihr applies industry-standard technical and administrative measures to protect your personal information. Our security framework is described below:

4.1 Technical Security

• All data transmissions are secured using SSL (Secure Sockets Layer) encryption technology
• Sensitive data — passwords, payment information — is stored using advanced encryption methods
• Firewalls and intrusion detection systems are kept active
• Regular security audits are conducted

4.2 Data Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, certain data may be retained for as long as necessary to meet legal obligations, resolve disputes, and prevent fraud. When no longer needed, data is securely deleted.

4.3 Administrative Security

Staff who have access to your information are bound by strict confidentiality obligations. Access to data is limited only to those who require it for their work.

5. Sharing Data with Third Parties

pihr never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:

5.1 Service Provider Partners

Our payment processing partners (such as bKash, Nagad, Rocket, and banking service providers) receive the information needed to complete transactions. Game software providers receive only non-identifying information necessary to operate gameplay.

5.2 Legal Obligations

Information may need to be disclosed due to court orders, lawful requests from government authorities, or legal obligations. In such cases pihr provides only the information required by law.

5.3 Business Changes

In the event of a business merger or acquisition, user information may be transferred to the new entity. Users will be notified in advance and this Policy will remain in effect.

6. Cookies and Tracking Technologies

pihr's website uses cookies and similar technologies. These technologies improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and core platform functionality
• Functional Cookies: Used to remember language preferences and display settings
• Analytical Cookies: Used to understand platform usage patterns; aggregate data is collected without identifying individuals

6.2 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

7. Your Rights

pihr believes every user has the right to control their own information. Your key rights are described below:

7.1 Right to Access and Correct Your Data

You can contact us at any time to request a copy of the information we hold about you. If any of your information is incorrect, you can request a correction.

7.2 Right to Delete Your Data

If you close your account and there are no legal obligations preventing it, you can request that your personal information be deleted. However, financial transaction records are legally required to be retained for a set period.

7.3 Right to Object to Processing

You can object to marketing communications or certain types of data processing. Submit such requests through support.

7.4 Right to Raise a Complaint

If you have any concerns about how your data is used, contact pihr's support team first. We are committed to resolving the matter with full cooperation. Information about your rights regarding responsible gaming can be found on the Responsible Gaming page.

8. Protection of Minors

pihr's services are intended only for individuals aged 21 or above. We do not knowingly collect personal information from any minor. Age is verified at registration, and if an underage user is identified, the account is immediately closed and any collected information is deleted.

If a parent or guardian believes their child is using pihr, please contact support immediately. Further information and guidance can be found on the Responsible Gaming page.

9. Changes to This Policy

pihr reserves the right to amend this Privacy Policy as needed. When significant changes are made, we will:

• Publish a notice on the website
• Send a message to your registered email or mobile number
• Note the date of the change at the top of the document

If you continue using the platform after changes are made, you will be considered to have agreed to the updated Policy. We therefore recommend revisiting this page from time to time.

10. Contact Us

If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please contact our support team. We are able to assist in both Bengali and English.

Ways to contact support:

• Live Chat: 24/7 direct assistance via the chat widget on the website
• Email: [email protected]

When contacting us, please clearly state your account details and the nature of your request so we can assist you quickly. You can also visit the Frequently Asked Questions page for answers to common queries.