pihr Responsible Gaming Guidelines
Gaming is for entertainment — not as an alternative to income. pihr believes every player has the right to play in a safe and controlled environment. On this page you will find information about our tools, precautions and support in one place.
For Adults Only
To take part in any casino or betting activity at pihr, you must be at least 21 years of age. Age is verified at registration, and only approved users may use the platform.
What Responsible Gaming Is and Why It Matters
Online betting and casino gaming is a form of entertainment. Most people enjoy it within limits. In some cases, however, gaming habits can go out of control, affecting personal, financial and family life. At pihr we believe that responsible gaming means knowing your limits, staying within them, and seeking help when needed.
Our Terms and Conditions make it clear that pihr is an entertainment platform — gaming should not be treated as a source of income. Winning in betting or casino games is not guaranteed. Each game outcome is independent and does not depend on previous results.
The foundation of responsible gaming comes down to three things: setting a budget, keeping to a time limit, and making decisions with judgement rather than emotion. If you are placing one bet after another to chase losses, that is a warning sign.
Tools to Keep Yourself in Control
pihr provides players with several practical tools to help you monitor and manage your gaming habits.
Deposit Limits
Set a daily, weekly or monthly upper limit on your deposits. Once a limit is set, it cannot be increased before the specified period ends, but it can be lowered with immediate effect.
Session Time Limits
Decide in advance how long you can play each day. When the set time is up, the platform will automatically log you out of your account.
Self-Exclusion
You can take a complete break for a set period (from 7 days up to 6 months). During this time you will not be able to log in and no promotional messages will be sent.
Bonus Opt-Out
You can choose to turn off all bonus offers on your account. This ensures you play only with your real balance and avoids the complexity of wagering requirements.
View Gaming History
You can view your complete deposit, withdrawal and betting history from your account at any time. This will help you analyse your own spending patterns.
Permanent Account Closure
If you feel you need to stop playing entirely, let our support team know. We will permanently close your account and no further contact will be made.
To use these tools, go to the account settings page or contact our support team via 24/7 live chat or email. All your information is fully protected in accordance with our Privacy Policy.
Recognise the Warning Signs
Check the signs below to see whether your gaming habits may be going out of control. If several of these apply to you or someone close to you, it is time to seek help.
- You are repeatedly placing larger bets to chase previous losses.
- You are spending more than the budget you set yourself and find it hard to stop.
- You are spending more time gaming and less time at work or with family and friends.
- You are taking on debt or dipping into savings in order to play.
- You are hiding your gaming from family or people close to you.
- You feel restless, irritable or anxious when you are not playing.
- You have tried to stop playing but have failed repeatedly.
- Your mood depends on whether you win or lose — you feel good after a win and deeply upset after a loss.
Assess Yourself
Think through the questions below. This is not a test — it is simply a chance to look at your own habits from a different angle.
Ask yourself these questions about the past month:
If two or more of your answers are "yes", please contact us via pihr live chat or email — we are ready to help in complete confidence.
Where to Get Help
Seeking help is not a weakness — it is a brave step toward taking back control of your life. Besides pihr's own support, you can also turn to family members or professional counsellors.
pihr Live Chat
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Contact us immediately to set account limits, arrange a self-exclusion or close your account.
Email Support
Send any responsible gaming request by email to [email protected]. We reply in both Bengali and English. All communication is completely confidential.
Family and Professional Advice
Talk to a close family member or a trusted friend. If needed, seek advice from a mental health specialist or professional counsellor — this is a treatable and manageable issue.
pihr's Commitment
pihr is committed to maintaining a safe and responsible betting environment. We never allow minors to open accounts, and age verification is an integral part of our registration process.
Our system monitors unusual gaming patterns. If any account shows excessively risky behaviour, our team may reach out directly. This is not a penalty — it is an offer of support.
When you decide to set a self-exclusion or a limit, we respect that decision and will not send any promotional messages or bonus offers during that period. Supporting your decision is our role.
For more details about pihr's services and rules, visit the Frequently Asked Questions (FAQ) page, where you will find answers to common questions on responsible gaming, payments and accounts.
Protecting Minors
If children or teenagers live in your home, make sure they cannot access your account. Never share your pihr login details with anyone — especially those under 21 years of age.
Use parental control software on your devices to automatically block minors from accessing gambling or betting sites. Always log out after using your account.
If you suspect that a minor has used or is attempting to use your account, contact us immediately via live chat or email.